These terms govern your access to Engai data annotation pipelines, high-throughput streaming APIs, WebGL viewport workstations, and enterprise workforce solutions.
All annotations, segmentation masks, 3D point cloud cuboids, bounding vectors, and fine-tuning metadata generated under your project belong exclusively to your enterprise. Engai retains zero proprietary claims or residual licensing rights over your deliverables.
1. Acceptance & Master Service Framework
These Terms of Use (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”) and Engai Technologies Inc. (“Engai”, “we”, “our”). By accessing our website, creating an account, invoking our API endpoints, or signing a Statement of Work (“SOW”), you agree to be bound by these Terms.
If you are entering into these Terms on behalf of an enterprise, corporation, or research institution, you represent and warrant that you have full legal authority to bind such entity.
2. Annotation Services & API Access
Engai grants Customer a non-exclusive, non-transferable, revocable license to access and use our data annotation platform and APIs in accordance with documented quotas and rate limits:
API Credentials: Customer is responsible for safeguarding API keys and webhook signing secrets. Engai is not liable for unauthorized operations executed via compromised customer tokens.
Workload Scaling: High-throughput streaming uploads (over 10TB/day or 500,000 frames/hour) must adhere to mutually scheduled ingestion windows.
Automated Quality Gates: Annotation batches undergo automated consensus checks and specialist double-blind reviews before delivery to customer endpoints.
3. 100% Customer IP & Dataset Ownership
Customer Ownership: As between Engai and Customer, Customer retains sole, exclusive, and unencumbered ownership of all right, title, and interest in:
All raw multimodal files, sensor captures, medical imagery, and documents uploaded by Customer;
All resulting annotations, bounding coordinates, polygon masks, class labels, and metadata generated by human annotators or automated QA algorithms;
All downstream machine learning weights, embeddings, or foundation models trained on such deliverables.
Engai Platform IP: Engai retains ownership of its proprietary labeling tooling, WebGL browser rendering shaders, workflow orchestration engines, and consensus scoring algorithms.
4. Service Level Agreements & Quality Gates
Engai commits to production delivery baselines outlined in the applicable SOW:
Accuracy Thresholds: Enterprise projects carry a minimum 99.0% consensus accuracy guarantee against customer ground-truth golden sets.
Defect Rework: Any batch with defect rates exceeding contractual variance will be remediated and re-annotated by Senior Reviewers at zero additional cost to Customer within 48 business hours.
Platform Availability: Ingestion and export endpoints carry a 99.9% monthly uptime commitment, excluding scheduled maintenance.
5. Workforce Confidentiality & Strict NDAs
All human labeling personnel, project managers, and domain annotators operate under mandatory background verifications and comprehensive, enduring Non-Disclosure Agreements. Workstations enforce clipboard locking, hardware watermarking, and zero local storage to protect Customer trade secrets.
6. Acceptable Use & Ethical AI Guardrails
Customer agrees not to submit content or configure workloads that:
Violate child safety regulations or depict non-consensual exploitative imagery;
Incorporate real-time unlawful covert biometric surveillance prohibited under applicable international laws;
Attempt to decompile, reverse-engineer, or execute denial-of-service stress tests against the Engai platform infrastructure.
7. Invoicing, Pilot Scopes & Payment Terms
Pricing is calculated based on annotation unit rates (e.g. per polygon, per 3D cuboid, per clinical hour) as agreed in writing. Invoices are payable net-30 days unless otherwise specified. Free pilot requests are subject to qualification and volume caps established by our solutions engineering team.
8. Warranties & Limitation of Liability
Engai warrants that services will be performed in a professional, workmanlike manner conforming to enterprise standards. Except as expressly stated, the platform is provided “as is”. In no event shall either party be liable for indirect, incidental, punitive, or consequential damages. Total aggregate liability under any SOW is capped at the total fees paid by Customer to Engai in the twelve (12) months preceding the claim.
9. Mutual Enterprise Indemnification
Engai shall defend and indemnify Customer against third-party claims alleging that the Engai platform infringes intellectual property rights. Customer shall defend and indemnify Engai against claims arising from Customer data that violates applicable copyright or data privacy laws.
10. Termination & Certified Data Destruction
Either party may terminate an SOW for material breach upon thirty (30) days written notice. Upon termination or expiration of an agreement, Customer may export all completed annotations. Within thirty (30) days following export, Engai will permanently expunge and cryptographically wipe all Customer datasets from its active clusters and issue a formal Certificate of Destruction.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved via binding arbitration administered by JAMS in Wilmington, Delaware.